Headstone Lane Medical Centre

Phone lines open 8.00am to 6.30pm

Newsletter – January 2023

This is a patient newsletter that will be published on our practice website and sent out via text message to all patients with a mobile number recorded at the surgery. The aim of the newsletter is to update our patients on changes to how the surgery is now operating in light of the Covid-19 pandemic and the current situation where the NHS is open as usual but changes to how we work are continuing in light of changing NHS and government guidelines.

Happy New Year!

From all the staff at Headstone Lane Medical Centre we would like to wish all our patients a Happy New Year!

Appointment Booking

Please be aware that we have made changes to our appointment booking system at the surgery. During the pandemic our appointment system changed to accommodate government regulations and infection prevention guidance. We are aware that many things have changed over the past couple of years and providing access to patients in a manner that best suits them is a priority for us.

Following patient feedback and changes to covid-19 guidance, we now offer patients a variety of telephone consultations and face to face appointments at the surgery. When booking, you may be advised that the appointment being booked is a certain type. If you have a preference or feel that you require and certain type of appointment, please inform reception staff and we will do our best to accommodate your preference.

Please be aware we also offer an online consultation service through a service called PATCHS. A link can be found on our practice website at www.headstonelanemedicalcentre.nhs.uk. This platform is for non-urgent clinical and non-clinical queries. The surgery aims to respond to requests submitted online within 2 working days.

Help available for households facing risk of homelessness

Harrow Council has received funding from the Department of Levelling Up, Housing and Communities (DLUHC) to help residents living in private rented accommodation in the borough who may be at risk of losing their home due to rent arrears and residents who need help securing private rented accommodation.

Households can self-refer or be referred to Harrow Council for assistance until March 2023.

Each household’s circumstances will be considered on a case-by-case basis.

The funding can be used to prevent evictions and homelessness, such as for a payment directly to the existing landlord to prevent an eviction or to a new landlord to support a household to find a new home.

Referrals or self-referrals can be made using the dedicated webform that can be found here: www.harrow.gov.uk/winterfund or by contacting the Homelessness Prevention & Solutions Team on 02084241093 (option 1).