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Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require:
Abdominal Pain
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Acute Asthma
Who do I see: Practice Nurse or Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Alcohol Advice
Who do I see: RISE / AA
Advice: If you’re concerned about your drinking or someone else’s, a good first step is to visit your GP. They’ll be able to discuss the services and treatment available. In Harrow, you may be directed to Compass or WDP depending on your age. Other national groups include:
Alcohol Concern – runs the national drink helpline, Drinkline on 0300 123 1110
Alcoholics Anonymous – helpline 0845 769 7555
Al-Anon Family Groups – helpline 020 7403 0888
Anxiety
Who do I see: IAPT Service / GP
Advice: Please visit Harrow Talking Therapies for IAPT services, or please book an appointment online or contact reception on 0208 428 1211.
Back Pain
Who do I see: Community Pharmacy / GP after 7 days
Advice: Search for your nearest community pharmacist or book an appointment with a GP either online or contact reception on 0208 428 1211 if pain persists.
Blood Pressure Monitoring
Who do I see: Health Care Assistant
Advice: Please book an appointment online, orcontact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Blood Test
Who do I see: Health Care Assistant
Advice: Please book an appointment online, orcontact reception on 0208 428 1211 to make an appointment. Appointments for blood tests MUST have been requested by your doctor or other health care professionals.
Blue Badge Forms
Who do I see: Contact Harrow Council
Advice: Please visit the Harrow Council site for further information, or call them on 020 8863 5611.
Boils
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Breathlessness
Who do I see: Practice Nurse / GP or A&E for severe symptoms.
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections. Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Breastfeeding
Who do I see: Self Help / Health Visitor / GP
Advice: Visit NHS advice pages, or search for a breastfeeding support service near you. You can also book an appointment online, or contact reception on 0208 428 1211.
Bruised Ribs
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book a GP appointment online, or contact reception on 0208 428 1211 to make an appointment.
Burns
Who do I see: Practice Nurse / Urgent Care Centre if severe.
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please book an appointment online or contact reception on 0208 428 1211 to make an appointment.
Cellulitis
Who do I see: Practice Nurse / Urgent Care Centre if severe
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Cervical Smear
Who do I see: Practice Nurse
Advice: Once you are invited, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment, on a day that you are not bleeding or on your period.
Chest Infections
Who do I see: GP if it persists for more than 1 week, or other chest issues (asthma).
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Childhood Immunisations
Who do I see: Practice Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for immunisations, please contact reception on 0208 428 1211 to make an appointment. Find out more at NHS Choices.
Chronic Heart Disease
Who do I see: Practice Nurse / GP
Advice: Annual clinic appointments will be sent to all CHD patients, please as for an earlier appointment if you are concerned.
Coils or Implants
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment with the correct GP.
Colds
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at NHS Choices.
Constipation or Piles
Who do I see: Community Pharmacy / GP if persists more than 1 week.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Contraception and Family Planning
Who do I see: Family Planning Clinic / GP / Practice Nurse.
Advice: Visit the North West London Sexual Health website for more information about Family Planning Clinics. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Cough
Who do I see: Community Pharmacy / GP if persists for more than 3 weeks.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Rountine appointments within 2-4 weeks.
Cystitis
Who do I see: GP if persists for more than 3 days / Community Pharmacist
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Dementia Screening
Who do I see: Healthcare Assistant / Practice Nurse.
Advice: Please see lease contact reception on 0208 428 1211 to make an appointment. For further information please visit Harrow Memory Services.
Dental Problems
Who do I see: Dentist / GP for dental abscess if no emergency dentist available.
Advice: Please book an appointment online with your dentist or find a dentist near you: NHS Find Dentist Services.
Depot Injections (Contraception)
Who do I see: Practice Nurse / Family Planning Clinic / GP
Advice: Find out more information here about Family Planning Clinics. Contraception and family planning appointments are available at various times each day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Depression
Who do I see: GP / IAPT Services
Advice: Visit Harrow Talking Therapies for IAPT Services, or please book an appointment online or contact reception on 0208 428 1211 to make an appointment.
Diabetes Monitoring
Who do I see: Healthcare Assistant / Practice Nurse (full annual) / Clinical Pharmacist (medication).
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Diarrhoea
Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Diet / Life Style Changes
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Dizziness
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Drug Addiction
Who do I see: Turning Point, Talk to Frank, AA
Advice: Please visit either Harrow Adult Substance Misuse Service, alcoholics-anonymous.org.uk, or talktofrank.com, Tel: 0300 1236600, for self-referral help.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Healthcare Assistant
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’), please speak to one of our Healthcare Assistants who will advise you by booking an appointment online, or contact reception on 0208 428 1211 to make an appointment. Also please check the following information on NHS Choices.
Earache
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
ECG
Who do I see: Health Care Assistant / Practice Nurse.
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Emergency Contraception
Who do I see: Community Pharmacy / Family Planning Clinic / GP
Advice: Search for your nearest community pharmacist. To search for your nearest Family Planning/GUM Clinic, please visit the NHS website. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Find out more information.
Eye Infection
Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or vision is impaired.
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Eye Injuries
Who do I see: Urgent Care Centre / A&E if severe.
Advice: Please search for your nearest Urgent Care Centre. If severe, please go to Moorfields or Western Eye Hospital’s A&E departments.
Fit Notes (Sick Notes)
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Flu
Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Flu Vaccine
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Forms, Certificates and Medical
Who do I see: Medical Secretary
Advice: A medical examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Fungal Infections
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
General Advice
Who do I see: Self-Care / Community Pharmacy / 111 (if outside practice opening hours).
Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Genital Infections Including Herpes
Who do I see: Genitourinary (GUM) Clinic / GP
Advice: Please visit North West London Sexual Health for further information. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Hayfever
Who do I see: Community Pharmacy / Clinical Pharmacist at surgery
Advice: Search for your nearest community pharmacist. For a clinical pharmacist, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Find out more information.
Head Injuries
Who do I see: Community Pharmacy / GP / Urgent Care Centre if severe.
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Headlice
Who do I see: Community Pharmacy / School Nurse / Practice Nurse
Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please contact reception on 0208 428 1211 to make an appointment. Find out more information at NHS Choices.
Headaches
Who do I see: GP
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Find out more information at NHS Choices.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist.
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventilation
Who do I see: GP / IAPT Service
Advice: Please visit Harrow Talking Therapies for IAPT services. For a GP, either book an appointment online or contact reception on 0208 428 1211. Find out more information here.
Indigestion
Who do I see: Community Pharmacy / GP if it persists.
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Find out more information at NHS Choices. Routine appointments within 2-4 weeks.
Infected Wounds
Who do I see: Practice Nurse.
Advice: Please contact reception on 0208 428 1211 to make an appointment. Find out more information at NHS Choices.
Ingrowing Toenail
Who do I see: Community Pharmacy / Podiatrist / Practice Nurse (dressing) / GP (infected).
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Find out more information at NHS Choices.
Insect Bites
Who do I see: Community Pharmacy / GP if severely infected
Advice: Please search for your nearest community pharmacist. For a GP,please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Find out more information at NHS Choices.
Insomnia
Who do I see: Community Pharmacy / GP / IAPT Services
Advice: Please visit Westminster Talking Therapies for IAPT services. If you are experiencing insomnia symptoms for the first time, please see for your nearest community pharmacist or to see a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Missed Contraception / Emergency Contraception
Who do I see: Community Pharmacy / Practice Nurse / GP / Family Planning Clinic
Advice: For emergency contraception, contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic, or please book an appointment online, or contact reception on 0208 428 1211.
Moles
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Mouth Problems
Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if emergency dentist not available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Nappy Rash
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Neck Pain
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Nose Bleeds
Who do I see: Urgent Care Centre / 111 Service if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Panic Attacks
Who do I see: GP / Back on Track
Advice: Please visit Harrow Talking Therapies for IAPT services, or please book an appointment either online or contact reception on 0208 428 1211 to make an appointment.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Phobias
Who do I see: GP / Back on Track
Advice:Please visit Harrow Talking Therapies for IAPT services, or please book an appointment either online or contact reception on 0208 428 1211 to make an appointment.
Pneumococcal Vaccine
Who do I see: Practice Nurse
Advice: Please contact reception on 0208 428 1211 to make an appointment.
Prescription Queries
Who do I see: Receptionist / Online
Advice:Please book an appointmentonline, [link to Online Services], or contact reception on 0208 428 1211 to make an appointment.
Rectal Problems
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Removal of Stitches
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please contact reception on 0208 428 1211 to make an appointment.
Ring Pessary
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Sick Note / Fit Note
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Sinisitus
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Skin Conditions
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Smoking Cessation
Who do I see: Health Care Assistant / Kick it Stop Smoking Service
Advice: You can visit Harrow Stop Smoking Service. Find out more from the NHS advice page.
Sore Eyes
Who do I see: Optician / Community Pharmacy / GP if it persists
Advice: If severe, please go to Moorfields or Western Eye Hospital’s A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Sore Penis
Who do I see: GP / Sexual Health Clinics
Advice: Please visit either Northwick Park clinic, or alternatively please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Sore Throat
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. Routine appointments within 2-4 weeks.
Sprains
Who do I see: Community Pharmacy / GP if it persists over 7 days / Urgent Care Centre
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment. If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Stings
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Styes
Who do I see: Community Pharmacy / Optician / GP if it persists
Advice: Please search for for your nearest opticians or search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Sunburn
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Threadworm
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist. You can also use NHS Choices page for more information.
Thrush (Vaginal)
Who do I see: Self-Help Advice / Community Pharmacy / Practice Nurse / Sexual Health Clinic / 10 Hammersmith Broadway
Advice: Please find information on the NHS choices help page. You can also search for your nearest community pharmacist. If you are sexually active, please visit Northwick Park website.
Travel Vaccinations
Who do I see: Practice Nurse
Advice: Please book an appointment with the Practice Nurse at least 1 month before travelling. Contact reception on 0208 428 1211 to make an appointment.
Urine Infections
Who do I see: GP
Advice: Please bring a urine sample into the consultation; sterile pots available at reception. Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Vaginal Discharge
Who do I see: Practice Nurse / Sexual Health Clinic / GP
Advice: You can search for your nearest Community Pharmacist. If you are sexually active you can also visit Northwick Park, or for an appointment please book online or contact reception on 0208 428 1211.
Verruca
Who do I see: Community Pharmacy / GP if painful or it is a recurring issue
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Vitamin B12
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please see the GP by booking an appointment online, or by contacting reception on 0208 428 1211 to make an appointment.
Warfarin Monitoring
Who do I see: Practice Nurse / Health Care Assistant
Advice: Please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
Warts
Who do I see: Community Pharmacy / GP if painful or it is a recurring issue.
Advice: Please search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 0208 428 1211 to make an appointment.
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Headstone Lane Medical Centre
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