Find out how to register at our practice and read other important information for patients.
Access to medical records
The practice is registered with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records
Chaperones
The Surgery prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a “Chaperone”) will be required. This impartial observer will be a trained member of ... [continue] Chaperones
Complaints and compliments
Compliments We welcome all comments on the services provided by the Practice. We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use ... [continue] Complaints and compliments
Freedom of information
The Freedom of Information Act creates a right of access to recorded information and obliges a public authority to: Have a publication scheme in place Allow public access to information held ... [continue] Freedom of information
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by either: completing the online patient registration ... [continue] How to register
Infection control statement
We aim to keep our surgery clean and tidy and offer a safe environment to our patients and staff. We are proud of our modern, purpose built Practice and endeavour ... [continue] Infection control statement
Named GP
All patients at Headstone Lane Medical Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. ... [continue] Named GP
Patient confidentiality
The practice complies with the Data Protection Act. All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered ... [continue] Patient confidentiality
Patient rights and responsibilities
Patient’s rights We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and ... [continue] Patient rights and responsibilities
Practice boundary
Please use the map below to see if you live within our practice boundary.
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy
Updating your details
If you change name, address or telephone number, please let our receptionists know by calling or writing to the surgery. Alternatively you can complete the online form below. If you ... [continue] Updating your details
Using this website
The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website
View your GP health record
Your GP health record includes information about the care you’ve had from your GP surgery. Please see below the link to the NHS website that explains what is in your ... [continue] View your GP health record
Violent or abusive behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop this ... [continue] Violent or abusive behaviour
Date published: 8th October, 2014
Date last updated: 20th January, 2023
