Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday)
- phone us on 0208 428 1211, Monday to Friday, when we are open
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond within 2 working days during opening times
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment in the next 7 days
- use our appointment request form, Monday to Friday from 8am to 6:30pm. We will respond within 2 working days during opening times
- use your NHS account (through the NHS website or NHS App)
- phone us on 0208 428 1211, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your NHS account (on the NHS website or in the NHS app)
- phone us on 0208 428 1211, Monday to Friday, when we are open
- email the practice on headstonelanemc@nhs.net
At Headstone Lane Medical Centre, we offer extended services every Wednesday and enhanced services on a Saturday every 6 weeks.
Harrow Collaborative PCN extended hours hub service
We offer evening and weekend appointments through our Extended Hours Hub service. Patients who are registered with our GP surgeries have access to evening and weekend GP appointments.
Weekend and Evening Appointments
Appointments are available in the evening and at weekends. You can contact the practice to book an out of hours appointment with one of our local linked practices. You are also able to book through the NHS app.
If it’s not urgent you can use the online consultation form on the practice website, which will be responded to in practice hours.
Evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need. You may be offered an appointment at your GP practice, another local GP practice or another local NHS service.
This is because we are working with other local GP practices to provide these appointments. Our practice is part of a small group of practices called a Primary Care Network. Working together means we can provide more local services to you.
If you need medical help now, use NHS 111 online or call 111.NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 0208 428 1211. You can also:
- email the practice on headstonelanemc@nhs.net
- fill in an online form