Read our practice policies on these pages.
Access plan
The aim is to improve: – Patient access (especially same/next-day). This can be enhanced by ‘Care navigation training at PCN and practice level, safe triage protocols for redirection (Pharmacy First,...
Accessibility
Accessibility statement for Headstone Lane Medical Centre This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the...
Complaints procedure - England
Introduction The purpose of the policy is to ensure that all patients (or their representatives) who have the cause to complain about their care or treatment can have freely available...
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Date published: 20th September, 2023
Date last updated: 29th June 2025