Headstone Lane Medical Centre

Phone lines open 8.00am to 6.30pm


To request an urgent appointment for today or tomorrow (Monday to Friday)

  • Phone us Monday to Friday, 8am to 6.30pm on 0208 428 1211

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Home visits

Are intended for the housebound, bed-bound, terminally ill patients or those whose condition will deteriorate with travel. If you still think you need a home visit telephone the surgery preferably before 10:30am.

To request a routine appointment in the next 7 days

  • Use your NHS account (on the NHS website or in the NHS app).
  • Use an online form [during surgery opening hours] to request an appointment. We will respond within 24 hours when we are open. We are open Monday to Friday, 8am to 6.30pm.
  • Phone us Monday to Friday, 8am to 6.30pm.
  • Use the NHS App.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

Cancelling or changing an appointment

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

If you need help when we are closed

If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.

For urgent medical advice between 6.30pm and 8.30am weekdays, or during weekends and Bank Holidays, use NHS 111.

For children under 5 phone 111.

For people aged 5 and over go to the 111.nhs.uk website.

Go to our ‘Who Should I See?’ page for information about 111, urgent treatment centres, extended access and late-night pharmacies near you.

Extended Hours Hub

We offer evening and weekend appointments through our Extended Hours Hub service.

Patients who are registered with our GP surgeries have access to evening and weekend GP appointments.

We are open daily for out of hours appointments (6.30pm – 8pm), and Saturday (9am – 5Pm). If you would like to have an appointment during these hours, please contact your GP surgery for the first available appointment.’

Depending on your need you might see a doctor, nurse, health care assistant, clinical pharmacist, physician associate, counsellor or a physio.

For more information about our team visit the Team page.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
  • If you need an interpreter.
  • If you have any other access or communication needs.
  • If you would like a chaperone present


Weekend and Evening Appointments

Appointments are available in the evening and at weekends. You can contact the practice to book an out of hours appointment with one of our local linked practices. Alternatively, please visit 111 online or call 111 to be directed to the help you need.

If it’s not urgent you can also use the online consultation form on the practice website, which will be responded to in practice hours.

These evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need. You may be offered an appointment at your GP practice, another local GP practice or another local NHS service. This is because we are working with other local GP practices to provide these appointments. Our practice is part of a small group of practices called a Primary Care Network. Working together means we can provide more local services to you.

Date published: 8th October, 2014
Date last updated: 23rd February, 2024